Information about our products, delivery, and returns policy.
Can the artwork be framed?
Yes. Every original is protected with two coats of clear acrylic fixative, so it can be framed directly against glass.
For best practice, I recommend using a mount or box frame to create a small gap between the artwork and the glass. However, framing directly against the glass is also fine, provided the artwork is handled with care and the surface is not rubbed or pressed firmly.
How do you fix your work?
Each piece is sealed with 2 coats of clear acrylic fixative spray to protect the surface.
Are the pieces originals or prints?
Every piece is an original, one-of-a-kind artwork, hand-drawn by Oskar Vann.
Delivery
Where is my order?
You should receive an automated email confirming your order, and shortly after an email notifying you of delivery. I send my pieces via Royal Mail
If at any point you’re not sure, feel free to email me at contact@oskarvann.com and I’ll be happy to help.
I haven’t received a dispatch email/email confirmation
Please be aware an automated email is sent to you at the given email address when your order is dispatched. You can also track your order.
If you haven’t received anything within 48 hours, please check your spam folder. If you still can’t find it, simply email me at contact@oskarvann.com with your order details.
Can I collect from a local store?
I don’t currently have a physical location – online only and delivered to your chosen address.
Is it possible to change the address/cancel or amend my order?
If you need to amend your order please email me at contact@oskarvann.com
Returns
Can I return an order?
Email me at contact@oskarvann.com within 30 days of purchase, quoting your name, order number and address. I’ll be in touch to arrange the return.
How long will it be before I get a refund?
Once I receive your item(s), pending checks, you will receive a full refund to your original payment method. This process typically takes 3 working days.