FAQs

All pieces are sold unframed unless stated otherwise.

Each piece is sealed with a clear acrylic fixative spray to protect the surface. Because I work with charcoal, small smudges or fingerprints can still occur — that’s part of the beauty of this medium and its raw, tactile quality.

Although the work is fixed, charcoal is inherently delicate. Handle with care and avoid touching or rubbing the surface directly, as firm contact can still leave marks.

Every piece you see is an original, one-of-a-kind artwork. I don’t create prints or duplicates — once it’s gone, it’s gone.

You should receive an automated email confirming your order, and shortly after an email notifying you of delivery. I send my pieces via Royal Mail

If at any point you’re not sure, feel free to email me at contact@oskarvann.com and I’ll be happy to help.

Please be aware an automated email is sent to you at the given email address when your order is dispatched. You can also track your order.

If you haven’t received anything within 48 hours, please check your spam folder. If you still can’t find it, simply email me at contact@oskarvann.com with your order details.

I don’t currently have a physical location – online only and delivered to your chosen address.

If you need to amend your order please email me at contact@oskarvann.com

Email me at contact@oskarvann.com within 30 days of purchase, quoting your name, order number and address. I’ll be in touch to arrange the return.

Returns must be in the state you received them, and in the original packaging.

Once I receive your item(s), pending checks, you will receive a full refund to your original payment method. This process typically takes 3 working days.